Music UX

What does Apple Music need to really take off?

Apple to Revamp Streaming Music Service After Mixed Reviews, Departures

I agree that Apple Music really needs improvement on ease-of-use.   John Gruber makes some great points about this: because Apple’s service is trying to combine your downloaded music with your streaming music, it’s really much more complicated than a streaming-only service.   Spotify doesn’t have this problem, at least not on mobile (the desktop Spotify can import your downloaded music, and it, too, makes it hard to know what is where).

Would a separate streaming music app help?  Not unless Apple clarifies the iTunes Match, iCloud Music Library, and Apple Music boundaries.  Navigation and filtering in Apple Music are problematic — you have so much content to make sense of, particularly when you look at the way the service merchandises and curates music.

My big complaint is that the experience isn’t nearly as seamless as I’d like between mobile, desktop, and Apple TV.  Things are supposed to ‘just work,’ but when they don’t, or they are doing it more slowly than you’d like, you can’t really tell what is going wrong or how to fix it.   This seems common to Apple’s cloud services in general.  Poor WiFi connectivity seems to exacerbate the problem.  Would love to see additions to the iCloud libraries that could help you see sync progress.

Anyway, hoping they come up with a solution to this — looking forward to their WWDC announcements.


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